At 207 Compounds, we are committed to providing high-quality research products and a reliable customer experience. Due to the nature of our products, all purchases are handled carefully and are subject to the following Refund and Return Policy.

Research Product Policy

All products sold by 207 Compounds are intended strictly for laboratory research purposes only. Products cannot be returned or exchanged after delivery due to quality control, handling requirements, and product integrity considerations.

Returns

We do not accept general returns or exchanges once an order has been delivered. Customers are encouraged to carefully review product information, specifications, and intended research applications before placing an order.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or contains an incorrect product, please contact our support team within 48 hours of delivery. Customers may be required to provide:

  • Order number
  • Photos of the received package and product
  • Description of the issue
  • Any relevant supporting information

After reviewing the request, we will determine the appropriate resolution, which may include replacement or other available options.

Refund Eligibility

Refund requests may only be considered in situations where:

  • The wrong product was shipped due to an error on our part.
  • The package arrived damaged during transit.
  • The order cannot be fulfilled due to product availability issues.

Approved refunds will be processed using the original payment method. Processing times may vary depending on your payment provider or financial institution.

Non-Refundable Situations

Refunds cannot be provided for:

  • Products that have been opened, used, or altered.
  • Orders delayed by shipping carriers or customs.
  • Incorrect shipping information provided by the customer.
  • Customer change of mind after purchase.
  • Improper storage or handling after delivery.

Order Cancellation

Orders may only be cancelled before they enter the processing or shipping stage. Once an order has been processed or shipped, cancellation requests cannot be accepted.

Shipping Issues

207 Compounds is not responsible for delays caused by shipping carriers, customs inspections, incorrect addresses, weather conditions, or other circumstances outside our control.

Contact Us

If you have any questions regarding our Refund & Return Policy or need assistance with an order, please contact our customer support team.